Spare Parts & Upgrades
Common spare parts are in stock and usually ship within 3 working days. Every machine ships with a wear-parts kit, and software and control upgrades are free for the life of the machine.
From left: film drive, forming set, sealing area, film rollers and CNC machining in our workshop.
Common spare parts ship from stock.
Covered by the wear-parts kit that ships with the machine.
Software and control upgrades that need no new hardware.
When You Need This Service
Contact us when any of these apply.
A part is worn or damaged
Identify it and get the replacement.
The machine needs an update
A component or configuration change.
You want a new format or option
Check what a new package, option or control upgrade needs.
A component is no longer made
We review the replacement and what else it affects.
What We Need From You
Your machine and a photo of the part are usually enough.
Not sure which part it is?Send a photo of the part and where it sits on the machine. We identify it for you.
Ask for a PartMachine model and serial number, or project reference
Part photo or part number
Machine configuration
Description of the wear or fault
What you want the upgrade to achieve
Software or electrical information, where relevant
How It Works
Every part and upgrade is checked against the configuration of your machine.
Lead time and compatibility are confirmed for your machine before supply.
Ask for a Part- 01
Identify your machine
Model and configuration
- 02
Confirm the part or the goal
Which part, or what the upgrade should achieve
- 03
Check compatibility
Fit, and the effect on the rest of the machine
- 04
Check related changes
Software, tooling or electrical changes it needs
- 05
Recommend and quote
Part or upgrade, scope and lead time
What You Receive
Common parts usually ship within 3 working days.
Part identification and recommendation
Upgrade feasibility result
Related changes needed
Quotation and lead time, where applicable
Photo: assembling a part in our workshop.
Parts and Upgrade Terms
What comes with the machine and what is free.
| Item | Terms |
|---|---|
| Wear-parts kit | Ships with the machine and covers normal wear for the first 12 months. |
| Common spare parts | Kept in stock, usually shipped within 3 working days. |
| Other parts | Lead time confirmed for your machine before supply. |
| Software and control upgrades | Free for the life of the machine, where no new hardware is needed. |
| Major mechanical upgrades | When we release an upgrade for stability, output or a known fault, the parts are free within the first year after shipment. You cover shipping, and on-site work if you need it. |
Warranty: 12 months on the machine and 3 years on core components.
Related Pages
Support, maintenance and the machines.
How quickly can I get spare parts?
Common spare parts are in stock and usually ship within 3 working days. For other parts, we confirm the lead time for your machine.
What comes with the machine?
A wear-parts kit that covers normal wear for the first 12 months, plus the installation guide and maintenance manual.
Are upgrades free?
Software and control upgrades that need no new hardware are free for the life of the machine. When we release a major mechanical upgrade, the parts are free within the first year after shipment; you cover shipping, and on-site work if you need it.
How do I order the right part?
Send the machine model or serial number and a photo of the part. We identify it and confirm it fits your machine.
Ask for a Part
Send your machine model and a photo of the part. Common parts usually ship within 3 working days.
- 01Machine
- 02Part
- 03Photo
- 04Quantity
We reply within 1 working day.
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